Job Postings
We are currently accepting applications for the position of Night Shift Public Safety Telecommunicator. Applications must be received no later than Monday March 2, 2026. See the below job description for more information.
To submit an application click the JOB APPLICATION link at the bottom of this page.
JOB DESCRIPTION: COMMUNICATIONS OFFICER
Status: Non-exempt; Full Time; 40-hours a week
Schedule: Rotating 12 hour shifts with every other weekend off
Supervision: Reports directly to their assigned shift supervisor, who is overseen by the 911 Deputy Director
Starting Pay: $57,000 annually (with no experience)
Nature of Duties
The Communications Officer is assigned to shift work in the Communications Center. The work involves the screening of requests for assistance in emergency and non-emergency situations.
Typical Duties
1. Personal Appearance – Uniform and equipment have a professional appearance including personal hygiene and grooming.
2. Personal Conduct – Display conduct on and off duty that holds a positive and professional image within the Center and the community. Possess considerable knowledge of departmental rules and procedures as they relate to the Communications Officer role.
3. Receives emergency calls, gathers maximum amount of information in minimum amount of time, determines appropriate response, and dispatches emergency personnel accordingly. Comforting emotionally distraught persons and providing instructions.
4. Maintain all requirements for training within the Center and any outside training required.
5. Maintain good public relations with citizens and community agencies.
6. Monitors radio networks continuously, responding to requests for assistance, maintaining the location and status of users activity, and transmits information to the appropriate users.
7. Verifies, enters, maintains, documents, and retrieves IDACS/NCIC information for county and other law enforcement and related departments/agencies, such as courts, Prosecutors, and Probation departments. Receives/transmits information pertaining to, but not limited to, criminal histories, driver’s licenses, vehicle registrations, gun permits, missing persons, and stolen property. Contacts state and local highway/street departments and various institutions of impending severe weather, such as schools and medical facilities.
8. Processes records such as, but not limited to, handgun permits and vehicle identification confirmation for the Indiana State Police Firearms section and the Indiana Bureau of Motor Vehicles.
9. Maintains efficient operation of the Center’s communications systems and other assigned equipment.
10. Must be able to recognize and contact appropriate vendors during system failures. Be able to function properly during any/all system’s failures.
11. Provide pre-arrival instructions if necessary.
12. Monitor all security systems and recording devices pertaining to the operations of the Center.
13. Provide road and weather information upon request.
14. Maintains current knowledge of county, including municipalities, subdivision, streets, businesses and telephone prefixes.
15. Page all required fire department runs in regards to general tone, out of district, working incidents and hospital diversions.
16. Perform weekly testing of the severe weather alert system and backup generator when required.
17. Assist public with random tours of the communications center.
18. Update auxiliary data in the 911 system.
19. Fax warrants and other information as requested, to the requesting agencies, as well as fire run reports.
20. Promotes goodwill and a positive attitude among fellow employees.
NOTE: An employee assigned to this title shall perform a majority, but may not perform all of the duties listed in this job description. Conversely, the shift supervisor or administration staff may assign other duties to be performed on the job that are not listed above.
Physical Effort and Work Environment
Communications Officers perform duties in an office environment involving sitting for long periods, sitting and walking at will, fingertip control of equipment such as keypads, computer touch screens, pointer devices, keyboards; speaking clearly, and hearing communication. Communications Officers serve on 24 hour call for emergencies and work evening, weekend, and/or extended hours, and occasionally is required to travel out of town for training, sometimes overnight. Communications Officers can be assigned to any shift deemed necessary by the Executive Director or his/her assigned designee.
Knowledge, Skills and Abilities
Knowledge of word processing and computer operations. Knowledge of emergency communications practices and procedures. Knowledge of local geography and surrounding areas. Ability to follow both oral and written instruction. Ability to speak clearly and use the correct pronunciation of words and names. Ability to react quickly and calmly in emergency situations. Knowledge of community resources for the ill and or indigent persons.
Eligibility Requirements
High school diploma or equivalent. Six months responsible work experience with some public contact. Work experience may be waived depending on quality of school work.